Unsubscribe & Refund

Cancel Anytime

Cancelling is as simple as subscribing. Here is how to cancel and how refunds work.

How to Unsubscribe

Follow the instructions for your mobile operator below.

SWISSCOM

Text STOP XR to 514 and your subscription is cancelled straight away.

Send from your registered mobile number Cancellation takes effect immediately No app or login needed

SUNRISE

Text STOP XR to 514 and your subscription is cancelled straight away.

Send from your registered mobile number Cancellation takes effect immediately No app or login needed

SALT

Text STOP XR to 514 and your subscription is cancelled straight away.

Send from your registered mobile number Cancellation takes effect immediately No app or login needed

Send the Keyword

Text the opt-out keyword for your operator to the short code shown above.

Get Confirmation

You will receive an SMS confirming that your subscription has been stopped.

You Are Unsubscribed

Billing ends and no further charges are made to your mobile account.

You can also reach our customer care team at help@vrxedge-ch.com.

Refund Policy

We want every VRXedge subscriber to feel confident about their purchase.

Refunds can be requested within 30 days of your subscription date.
Send your request by email with the mobile number you subscribed with.
Include the date of subscription and the operator you subscribed through.
We acknowledge every refund request by email once it is received.
Approved refunds are processed back to the original billing method.
Approved refunds are processed within 7-10 business days.
Cancelling your subscription does not automatically trigger a refund - request it separately if eligible.

To request a refund, email us at help@vrxedge-ch.com

FAQ

VRXedge FAQs

Have questions about VRXedge? Our comprehensive FAQ section provides answers to help you maximize your immersive experience.

What do I receive with my VRXedge subscription?

With your VRXedge subscription, you gain unrestricted access to a vast array of VRXedge content, exclusive experiences, personalized recommendations, and regular updates that ensure a continuously engaging and dynamic journey.

How did I get subscribed to VRXedge?

You subscribed to VRXedge by following our streamlined subscription process, either through your mobile device or via our secure website. Once completed, your account is immediately activated for full access to all immersive features.

Is there a charge for using VRXedge?

These subscriptions grant you unlimited access to all our VRXedge content and premium features during the active subscription period. Yes, VRXedge operates a subscription model (Swisscom: 15 CHF weekly, Sunrise: 10 CHF weekly, Salt: 15 CHF weekly), please refer to our relevant pricing information.

What platforms does VRXedge support?

VRXedge is accessible on a wide range of platforms, including smartphones, tablets, and compatible PCs. This ensures that you can enjoy your favorite immersive experiences whenever and wherever you choose.

How do I reach customer support?

Our dedicated customer support team is available to assist you. You can reach us through the 'Contact' page on the VRXedge platform or email us at help@vrxedge-ch.com

How do I cancel my VRXedge subscription?

To cancel your subscription, you can do so by texting STOP XR to 514 (for Swisscom), STOP XR to 514 (for Sunrise), STOP XR to 514 (for Salt), or by emailing our customer care team at help@vrxedge-ch.com.